Car hire for your Holiday in Italy

Lai Holidays can arrange a hire car for your holiday in Italy, and offers a choice of sports cars, people carriers and executive saloons as well as standard models

The following are an examples of the car models that will be included in your holiday


Economy 2 or 4 doors a/c	Compact 4 doors	Intermediate 4 doors

Premium 4 doors	Intermediate Estate 4 doors	People carrier

No more to pay - No hidden charges

Your car rental will include a number of benefits, please see full details of what is included in your rental below.

Your rental includes:

Unlimited mileage
Mandatory insurances
Collision damage waiver
Theft waiver
Airport surcharges
Third party insurance
Bail bonds (where necessary)
All local taxes

What's not included?

Personal accident insurance (PAI).
Additional non-mandatory insurances.
Insurance exclusions - see the relevant insurance sections.
Fuel: a deposit is often payable for fuel and is usually refunded if the car is returned with a full tank. Fuel policies vary. Please check when you pick up your car.
Garaging, tolls, congestion charges, parking and traffic fines.
Additional drivers charges where applicable - please check online or with our reservations department at the time of booking. These charges are payable locally.
Delivery and collection of your car can be arranged during normal working hours. There may be a charge for this.
Out of hours charges.
Optional extras.
One-way rental charges where applicable.
Young drivers charges where applicable.
Licence fees in Barbados and Jersey.

Flight information

For airport pick-ups, it is essential that Lai Holidays be given the correct flight number and arrival time, before departure. This can be done either online or by phone.
If this is not available at the time of booking, please ensure that you inform us of this at least 7 days prior to departure, either online or by phone. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information

Drivers age

If you are under 25 years old please inform our reservations staff at the time of booking. Age restrictions may apply in certain destinations, and in some cases there may be a young drivers charge payable locally.

Period of rental

The duration of your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher, the price of which will be confirmed at time of booking and is calculated on the basis of 24-hour units. If you wish to extend the rental period after collection of the car, or if you return the car later than stated on your voucher, you will be charged locally at the local daily rate, which may be higher than our rates. No refunds are payable on cars returned early.

Special requests

Child seats: these are mandatory in most countries and must be requested at the time of booking. Although instructions will be provided you will be required to fit the child seat yourself. For older children, it is recommended that you take your own booster seats. If requested and confirmed at least 7 days prior to departure these will be guaranteed.
Roof racks and ski racks: these are available in some locations and should be specially requested at the time of booking. There is usually a charge for them which is payable locally. No guarantee can be made regarding their availability unless you book the 'ski max' (where available).

Delivery and collection/one-way rentals

Delivery is normally to a local office, with a driver collecting you from your accommodation to pick up the car. A charge for delivery and collection payable locally may apply and will be advised on booking if applicable.
Collection is normally at the airport or local office.
In some locations deliveries are available during normal working hours. If you would like your car to be delivered, full address and delivery time must be given at the time of booking.
Delivery and collection must be booked by phone and do not qualify for a web booking discount.

Out of hours charges

In most locations flights will be met and cars supplied outside of normal working hours. However, there may be an additional charge for this service payable locally. This will be quoted when your flight timings are given to us. In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available.
Lai Holidays can accept no further responsibility where there is no out of hours facility available and it is therefore recommended that customers should take independent travel insurance.

Driving licence

Drivers must hold and produce at car rental collection a full national driving licence from their country of residence for at least one year. (In some cases an International driving permit maybe required, please check the important information at the time of booking)
Drivers holding a photocard British driving licence must also present paper endorsement sheet that was issued with the licence.
In certain locations and for some car types, drivers must have held a full licence for a minimum of 2 years.
It is the driver’s responsibility to ensure that he/she has the appropriate driving licence.
Our reservations agent must be informed of any endorsements on the driver’s licence, as we may not be able to take your booking.
No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.
Faxed or photocopied licences are not acceptable.

Additional drivers

Charges often apply for additional drivers and are payable locally on pick-up. Lai Holidays cannot be held responsible for any increase in charges. Please check online or with our reservations department at the time of booking.

Deposits

Deposits vary by destination to destination.
All customers will be required to leave a deposit to cover the collision damage waiver excess, theft waiver excess (where applicable) and fuel . To do so, a valid credit card in the name of the lead driver, must be produced upon collection of the car, as a form of deposit.
Cash deposits are rarely accepted.
Where a deposit for fuel is payable, it will usually be refunded if the car is returned with a full tank. If the tank is not returned full, our local car rental partner will charge for fuel at its prevailing rate. They may also levy a refuelling charge. Please check the fuel policy when you pick up your car.
Deposits against damage are required in some countries. A major credit card can be used for this purpose.

Provision of cars

Our local car rental partner can refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and we will have no further liability to you, and no refund will be due.

Number of passengers

Our rental cars are insured for a maximum number of passengers. Lai Holidays cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.

Collision Damage Waiver
When you hire a car through Lai Holidays, your car rental agreement includes Collision Damage Waiver. Collision Damage Waiver will waive your liability to pay for any damage caused to the vehicle during the period of hire, subject to the exclusions listed below. Your liability is waived subject to you paying a charge, referred to as an “excess” which limits your damage liability to the cost of the excess only. In some instances, an excess will not apply and you will be advised of this at the time of making your booking.

Exclusions
Collision Damage Waiver covers most circumstances, where damage has been caused to the vehicle during the period of hire. However it is subject to certain exclusions which include:

When damage is caused to windows/windscreen, interior, wheels, tyres, underside or roof of the car
Where any rental vehicle has been driven off-road, on un-tarmacked roads, without due care and attention or negligently
Where the driver is under the influence of alcohol or drugs
Where the driver(s) is not been named on the rental agreement
When damage is caused by the rental vehicle being towed away by any unauthorised third party

In these circumstances, your liability to pay for any damage will not be waived and you may be liable for the full cost up to and exceeding the excess.

Theft Waiver (Theft Protection)
When you hire a car through Lai Holidays, your car rental agreement includes Theft Waiver (also known as Theft Protection).
Theft Waiver provides coverage for the theft or damage resulting from attempted theft of the vehicle, its parts and accessories up to their full value and any loss that our car rental partner may incur.
You are responsible for the excess of the claim, (this may cover single or multiple parts of the vehicle which are damaged at the same time. Where damage is caused to the vehicle on separate occasions, each incident will be considered as a separate claim) which, you will be required to pay as part of the overall excess deposit (unless you are advised this is not applicable at the time of making your booking).
Once the rental vehicle is in your possession, your loss will be limited provided the keys are returned in accordance with the terms and conditions of your rental agreement with the supplier.
Exclusions

Where the keys are lost, damaged or stolen, you will be liable for the reasonable costs of obtaining replacement keys which will be in addition to any excess deposit paid.
Further costs exceeding the excess will apply if the loss, damage or theft of the keys is directly related to the theft of the vehicle. These costs will be defined by the supplier.

Damage Excess Waiver Products
On all bookings you will be required to leave a deposit to the value of any Collision Damage Waiver excess which you may be required to pay if the rental vehicle is damaged during the period of hire. If this excess does not apply, you will be advised of this at the time of making your booking.
If your rental vehicle is damaged, the deposit will be retained and treated as payment of the excess.
Lai Holidays offers two levels of Damage Excess Waiver product, which offer reimbursement for any excess paid as a result of accidental damages whilst renting your car (please note these products are not available on van hire):

1. Standard Damage Excess Waiver or
2. Total Damage Excess Waiver

If you purchase either of our Damage Excess Waiver products, you will be charged the excess but can reclaim this by filling in an accident report form (supplied by our car rental provider) and sending a copy to Lai Holidays within 28 days of returning your rental vehicle. If accepted by Lai Holidays your liability to pay for the damage will therefore be limited to the cost you paid for the Standard Damage Excess Waiver or Total Damage Excess Waiver.

Standard Damage Excess Waiver

Inclusions
Collision Damage excess liability
Theft Waiver excess liability
Exclusions
When damage is caused to windows/windscreen, interior, wheels, tyres, underside or roof of the car
Where any rental vehicle has been driven off-road, on un-tarmacked roads, without due care and attention or negligently
Where the driver is under the influence of alcohol or drugs
Where the driver(s) has not been named on the rental agreement
When damage is caused by the rental vehicle being towed away by any unauthorised third party
Not available on prestige car hire or van hire

In these circumstances, your liability to pay for the excess will not be waived and you may be liable for the full cost up to and exceeding the excess.

Total Damage Excess Waiver

Inclusions
Collision Damage excess liability
Theft Waiver excess liability
Damage to:
-Wheels & Tyres
-Windows/Windscreen
-Interior
-Replacement Keys
Exclusions
Where any rental vehicle has been driven off-road, on un-tarmacked roads, without due care and attention or negligently
Where the driver is under the influence of alcohol or drugs
Where the driver(s) is not been named on the rental agreement
When damage is caused by the rental vehicle being towed away by any unauthorised third party
Not available on prestige car hire or van hire
In these circumstances, your liability to pay for the excess will not be waived and you may be liable for the full cost up to and exceeding the excess.